Terms of Service

Last updated: 09 Feb 2025

By using trueverify.io (“Service”), you agree to the following terms and conditions.

1. Use of Service

You must be at least 18 years old.

  • You may not use the Service for illegal activities, spam operations, or abusive behavior.

  • You are responsible for ensuring that any email addresses you upload or validate are lawfully obtained.

2. API Usage

Each API request consumes credits based on your selected plan.

  • You must use a valid API key and keep it confidential.

  • Excessive or abusive usage may result in temporary or permanent suspension.

3. Account

You are responsible for:

  • Maintaining the security of your account

  • Keeping your login credentials secure

  • Ensuring the accuracy of your information

4. Payment & Billing

All payments are handled securely by Stripe.

  • Credits are prepaid and non-refundable unless required by law.

  • Recurring subscriptions will automatically renew unless cancelled.

  • Failed payments may lead to suspension of your account.

5. Refund Policy

We provide:

  • Refunds only in cases of billing errors or service malfunction

  • No refunds for unused credits unless legally required

6. Acceptable Use

You must not:

  • Use the service to send or support unsolicited bulk email (spam)

  • Validate lists obtained through scraping or illegal means

  • Attempt to reverse-engineer, attack, or abuse the system

  • Resell the API without written permission

Violation may result in account termination.

7. Service Availability

We strive for high uptime, but we do not guarantee uninterrupted service.

  • Maintenance or outages may happen occasionally.

  • We are not liable for losses resulting from downtime.

8. Data Handling

Email addresses submitted through the API are processed temporarily and not stored long-term.

  • You must follow all applicable data protection laws when using the service.

9. Limitation of Liability

trueverify.io is provided “as is”.
We are not responsible for:

  • Loss of revenue

  • Business interruption

  • Inaccurate validation results due to third-party data

  • Any indirect or consequential damages

Maximum liability is the amount you paid for the service in the last 60 days.

10. Termination

We may suspend or terminate your account if:

  • You violate these terms

  • You engage in abusive, fraudulent, or illegal activities

  • Payment fails or remains overdue

You may terminate your account at any time.

11. Changes to Terms

We may update these terms at any time. Continued use of the service means you accept the updated terms.

12. Governing Law

These terms are governed by the laws of India, without regard to conflict-of-law principles.

13. Contact

For any questions about these terms:
support@trueverify.io