Privacy Policy — Trueverify

Last updated: 09 Feb 2025

Information we collect

1.1 Account Information

When you sign up using our authentication provider (Clerk), we collect:

  • Name

  • Email address

  • Authentication identifiers

1.2 Billing Information

When you purchase credits or subscribe to a plan, our payment provider (Stripe) collects:

  • Payment method details

  • Billing address

  • Transaction history

We do not store or access complete payment card information.

1.3 API Usage Data

When you use our email validation API, we may collect:

  • Email addresses submitted for validation (processed transiently and not stored beyond technical logs unless explicitly enabled)

  • Request metadata (IP address, timestamp, API key used)

  • Performance data (latency, success/failure logs)

1.4 Website Usage Data

We may collect:

  • IP address

  • Device information

  • Cookies for session management

  • Analytics events

2. How We Use Your Information

We use collected data to:

  • Provide and optimize the validation service

  • Authenticate and secure user accounts

  • Process payments and manage billing

  • Detect abuse, fraud, or misuse

  • Improve product performance and reliability

  • Send service updates or transactional emails

We do not sell your data to third parties.

3. Data Storage & Security

Data is securely stored using Supabase with encryption at rest and in transit.

  • API logs are retained only for operational and debugging purposes.

  • Access to production systems is restricted and monitored.

4. Email Validation Data Handling

Email addresses sent to the validation API are processed in real time.

  • We do not store or reuse validated email addresses unless logging is necessary for debugging or abuse detection.

  • You are responsible for ensuring you have the legal right to validate any email addresses you submit.

5. Third-Party Services

Your data may be shared with trusted partners only to operate the service:

  • Clerk (authentication)

  • Supabase (database & infrastructure)

  • Stripe (billing & payments)

  • Analytics providers (usage measurement)

All partners follow strict compliance and security standards.

6. Data Retention

Account data: retained until you delete your account.

  • Billing records: retained as required by law.

  • API logs: retained for a limited period unless needed for operational or security reasons.

7. Your Rights

Depending on your region, you may request:

  • Access to your data

  • Correction of stored information

  • Deletion of your account

  • Export of your data

Please contact us at support@trueverify.io for any requests.

8. Cookies

We use cookies for:

  • Sign-in sessions

  • Security

  • Analytics

You can disable cookies in your browser, but some features may not function properly.

9. Children's Privacy

trueverify.io is not intended for children under 13, and we do not knowingly collect information from them.

10. Updates to This Policy

We may update this policy as we evolve the service. Changes will be posted here with the updated date.

11. Contact

For any privacy-related inquiries:
support@trueverify.io